A repair shop that writes its own software

We run shops. That is where this started and it is still what pays the bills. Somewhere along the way we got tired of watching good customers walk because a phone rang out at six in the evening, or because a quote arrived as a number scribbled on a card with no explanation attached to it.

So we built the desk we wanted. Missed calls that text back on their own. A job page the customer can open without a password. Photos on every repair. One signature that approves the price and authorizes the work. Card payment from the same link. It is called Shop Desk and independent shops around the country now run on it.

Why Detroit

Because the Motor City deserves better than a dealer service department and a coin flip. There are excellent independent mechanics all over this metro. Most of them are invisible online next to a franchise with an ad budget, and most of them are stuck doing paperwork at nine at night instead of resting.

Our answer is to pick one great local tech, give them the whole desk and stand behind the work. In Metro Detroit that tech is Ron T. of Manko Mobile Automotive. He fixes the cars. We handle everything else.

What we promise

You get a written quote before anything is touched. You see the failed part in a photo before you pay for a new one. You get told plainly when a car is not worth the repair, even though that is the conversation that costs us money. And you get an answer whatever the hour, because emergency work and roadside help here never close.

How we get found

The work comes in through MechanicRank, the free directory we run for independent mechanics across all 50 states. If you want to check a shop before you hire anybody, including us, that is the place to look.